kiu9's Privacy Policy

1 Information We Collect

When creating an account or using services on kiu9, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and password
• Mobile number (for communication and verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank transfer account details)
• Identity verification documents (national ID card or passport)

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Site access time and session duration
• Data collected through cookies and similar tracking technologies
• Gaming activity logs (bet amounts, win/loss history)

2 Purpose of Information Use

We use the collected information for the following purposes:

2.1 Service Operations

• Creating and managing your account
• Processing deposits (minimum ৳300) and withdrawals (minimum ৳800)
• Providing bonuses and promotional offers
• Ensuring VIP program benefits (Bronze, Silver, Gold, Platinum)
• Providing customer support (24/7 live chat and email)

2.2 Security and Compliance

• Managing the identity verification (Know Your Customer — KYC) process
• Preventing fraud, money laundering, or other illegal activities
• Implementing responsible gaming policies and age verification
• Meeting legal obligations

2.3 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Making decisions on launching new games and features

3 Information Storage and Security

kiu9 uses industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit encryption.
• Server Security: Our data servers are protected by firewalls and anti-intrusion systems.
• Access Control: Only authorized staff can access your information, and only for necessary purposes.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Data Retention: Certain information may be retained for a specific period after your account is closed to meet legal requirements.

4 Information Sharing with Third Parties

kiu9 does not sell or rent your personal information. However, information may be shared in certain circumstances:

4.1 Service Providers

Limited information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. These providers are required to use the information in accordance with our instructions and may not use it for their own purposes.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, a lawful request from a law enforcement authority, or to comply with applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.

5 Cookie Policy

Cookies are small text files stored in your browser. kiu9 uses cookies for the following purposes:

• Essential Cookies: Required to ensure the proper functioning of the site (login sessions, security tokens).
• Performance Cookies: To monitor site speed and performance.
• Preference Cookies: To remember your language and display preferences.
• Analytics Cookies: To analyze user behavior and improve the service.

You can control cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.

6 Your Rights

As a kiu9 user, you have the following rights:

6.1 Right to Access Information

You may request a copy of the information stored about you at any time. To do so, email [email protected].

6.2 Right to Rectification

If the information in your account is incorrect or outdated, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

6.4 Right to Restrict Processing

You may request that the use of your information be limited for specific purposes.

6.5 Right to Object

You may object to marketing communications or automated decision-making.

7 Protection of Minors

kiu9 is operated for users aged 21 or above only. We do not knowingly collect information from minors. Age verification is mandatory at the time of account registration. If we become aware that a minor's information is in our system, we will promptly close that account and delete the relevant information.

8 International Data Transfer

kiu9's servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains protected to the same standard as described in this policy. For such transfers, we put in place appropriate contractual or technical safeguards.

9 Changes to the Policy

kiu9 reserves the right to update this privacy policy at any time. If significant changes are made, we will:

1. Publish a special notice on the website.
2. Notify registered users by email.
3. Update the "Last Updated" date at the top of the policy.

If you continue to use the site after changes are made, you are considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

10 Related Policies

For more information about your rights and responsibilities alongside this privacy policy, please visit the following pages:

• Terms and Conditions — The overall terms for using the service.
• Responsible Gaming — Guidelines for building healthy and controlled gaming habits.
• About Us — kiu9's identity and mission.
• FAQ — Common questions and answers.