kiu9 Terms and Conditions

1 General Terms

kiu9 is an online gaming platform that provides various gaming services for players in Bangladesh. These terms and conditions ("Terms") apply to the use of the kiu9 platform ("Platform") and any related services.

When you create an account on kiu9, access the platform, or use any service, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

kiu9 reserves the right to change, amend, or update these Terms at any time. Changes will take effect as soon as they are published, and continued use of the platform will be considered acceptance of the new Terms.

2 Eligibility and Registration

To create an account on kiu9 and use the platform's services, you must meet the following eligibility requirements:

• You must be 21 years of age or older. This platform is open only to users aged 21 and above.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• All registration information you provide must be accurate, complete, and up to date.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The email address and phone number you provide when creating an account must be your own.

kiu9 reserves the right to reject any registration request and to request verification documents at any time. A national ID card, passport, or driving licence may be required for identity verification.

3 Account Management

Maintaining the security of your kiu9 account is your own responsibility. The following rules must be followed regarding account management:

• Keep your username and password completely confidential and do not share them with anyone.
• If you notice any unauthorised access or suspicious activity, notify kiu9 support immediately.
• Transferring, selling, or renting your account to any other person is strictly prohibited.
• You will be fully responsible for any activity carried out from your account.
• Accounts that remain inactive for an extended period may be suspended, and you will need to contact the support team to reactivate a suspended account.

If your personal information changes (address, email, phone number), be sure to update it in your account settings. Providing false or misleading information may result in immediate account closure and balance forfeiture.

4 Deposits and Withdrawals

The following terms apply to depositing and withdrawing funds on kiu9:

• Minimum Deposit: The minimum deposit amount across all payment methods is ৳300.
• Minimum Withdrawal: The minimum withdrawal amount across all payment methods is ৳800.
• Withdrawal Time: Processing is generally completed within 30 minutes to 3 hours.
• Accepted Methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Deposited funds must come from your own identity-verified account. Depositing using a third-party account is strictly prohibited. In case of a violation of this rule, the withdrawal request may be rejected and the account may be placed under investigation.

kiu9 may request identity verification documents before processing a withdrawal request. Withdrawals may be temporarily suspended in the event of suspicious activity.

5 Bonuses and Promotions

kiu9 bonuses and promotional offers are provided subject to the following conditions:

• Welcome Bonus: 120% bonus on the first deposit, up to a maximum of ৳10,000. A 10x wagering requirement applies to this bonus.
• Each bonus has its own validity period and wagering requirements, which will be stated with the bonus offer.
• If wagering requirements are not met, the bonus may be cancelled.
• Each individual may claim each promotion only once.
• Winnings earned with bonus funds must meet the wagering requirements before withdrawal.
• kiu9 reserves the right to modify or cancel bonus offers at any time.

VIP Programme cashback benefits: up to 0.4% at Bronze level, up to 0.8% at Silver level, up to 1.1% at Gold level, and up to 1.5% weekly cashback at Platinum level. The process for advancing VIP levels is subject to the platform's discretionary determination.

6 Gaming Rules

The following rules must be followed when playing games on the kiu9 platform:

• Each game has its own rules, which are described in detail within the game.
• If a game is cancelled due to a technical fault or network issue, kiu9 will endeavour to refund the staked amount.
• Game results are final and determined by the system. A fair and transparent Random Number Generator (RNG) technology is used.
• For sports betting, the official result will be considered final. In the event of any dispute, the decision of kiu9 authority is binding.
• If suspicious betting patterns are detected, kiu9 reserves the right to review the bets concerned.

For any questions or issues regarding game rules, contact our 24/7 live chat support in Bengali. We are committed to providing prompt and effective solutions at all times.

7 Prohibited Activities

The following activities are strictly prohibited on the kiu9 platform:

• Attempting any form of fraud, manipulation, or system exploitation.
• Using bots, automated software, artificial intelligence, or any other automated method.
• Attempting to claim bonus benefits by creating multiple accounts.
• Attempting to influence game outcomes by colluding with other players.
• Attempting to breach or hack the platform's security systems.
• Using the platform for money laundering or any other unlawful financial activity.
• Creating an account using a false identity or another person's information.

If any of the above prohibited activities are detected, the account will be permanently closed immediately, all balances and bonuses will be confiscated, and legal action may be taken if necessary.

8 Intellectual Property

All content on the kiu9 platform — logos, brand names, designs, software, images, text, graphics, and other elements — is protected as intellectual property of kiu9.

• No content from this platform may be copied, reproduced, distributed, or used for commercial purposes without prior written permission from kiu9.
• Content from game providers (such as Pragmatic Play, JILI, PG Soft, Spribe) is the property of the respective companies.
• Unauthorised use of kiu9 trademarks or logos may result in legal proceedings.

Normal interaction with the platform for personal, non-commercial purposes is not subject to these restrictions. Storing a reasonable amount of information for limited personal use is permitted.

9 Privacy and Security

kiu9 places the highest importance on protecting your personal information. We keep your information secure using SSL encryption technology and fair play principles.

• Full details regarding the collection, storage, and use of your personal information can be found in our privacy policy.
• Your information will not be sold or transferred to third parties except under legal obligation or court order.
• Information required for security verification may be retained.

For more details, please read our Privacy Policy page. Contact our support team for any questions regarding the protection of your data.

10 Responsible Gaming

kiu9 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial or mental stress.

• Players can set their own deposit limits, betting limits, and session time limits.
• There is an option to temporarily suspend your account for a set period if needed.
• If you experience a gaming problem, a permanent self-exclusion request is possible.
• This platform is for users aged 21 and above only — everyone shares the responsibility of keeping minors away from gaming.

For more details on responsible gaming, please read our Responsible Gaming page. If you are in difficulty, support is available in Bengali via our 24/7 live chat.

11 Limitation of Liability

To the maximum extent permitted by law, kiu9 will not bear any liability for the following:

• Losses caused by technical failures, server downtime, or internet connection interruptions.
• Issues related to third-party services (payment gateways, game providers).
• Unforeseen circumstances such as natural disasters, cyber attacks, or events beyond our control.
• Any loss arising from a player's own carelessness or negligence.
• Losses resulting from unlawful activity or activity that violates these Terms.

kiu9 is always committed to resolving technical issues promptly. If you notify the support team immediately when a problem occurs, every effort will be made to provide the best possible resolution.

12 Changes to Terms and Dispute Resolution

kiu9 reserves the right to change these terms and conditions at any time. Changes will take effect after they are published on the platform.

• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• In the event of any dispute or complaint, you should first attempt to resolve it through our support team.
• In all disputes, the decision of kiu9 authority will be considered final, unless otherwise determined through legal proceedings.

For any complaints or questions, email us at [email protected] or contact us in Bengali via our 24/7 live chat. We will assist you in resolving your issue as quickly as possible.